Last updated: August 15, 2026
Custom laser-engraved items are made to order — production doesn't begin until your design is finalized and, where applicable, your proof is approved. Typical production time is 3–5 business days after proof approval. During busy periods (comebacks, holidays, large group orders) production may take longer; we'll let you know if your order is affected.
Shipping rates are calculated at checkout based on your order's weight and destination, with options from carriers such as USPS. The rate you see at checkout is the rate you pay — no handling surcharges.
We currently ship within the United States. If you're ordering from outside the US, contact us before placing your order and we'll see what we can arrange.
You'll receive an email with your tracking number as soon as your order ships. You can also find your orders and their status any time under Account → Orders.
Please double-check your shipping address at checkout — you are responsible for providing a complete and accurate address. If a package is returned or lost because of an address error, additional charges may apply for correction and reshipment.
Risk of loss passes to the carrier when your order ships, but we won't leave you hanging. If your package arrives damaged, or tracking shows it lost, contact us within 7 days at support@kpop-swag.com with your order number (and photos, for damage). We'll work with the carrier on a claim and arrange a replacement or refund for confirmed transit damage.
Shipping timelines are estimates, not guarantees. Carrier delays, weather, holidays, and other factors outside our control can affect delivery. See our Terms of Service for full details.
Every item we make is custom-engraved for you, so it can't be restocked or resold. For that reason, orders are non-refundable and non-returnable once production begins. This is standard for personalized goods — please review your design and proof carefully before approving.
Unsure about the quality or material? There are no order minimums — order a single item first to see the engraving and finish in person before placing a larger order.
If your order has a confirmed production defect, material defect, or an error we made (wrong item, wrong quantity, engraving that doesn't match your approved proof), contact us within 14 days of delivery with your order number and photos. Depending on the issue, we'll offer a replacement, rework, store credit, or refund.
You can cancel for a full refund any time before production begins — in practice, that means before you approve your proof (or, for orders without a proof step, before we start engraving). Once production starts, orders can't be canceled or changed. To cancel, use the cancel option on your order's job page or email us with your order number.
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Email support@kpop-swag.com with your order number and we'll get you sorted.